Contact us first
If you have a complaint, contact us at info@lod.bg or by phone at +359 897 414 350. We will review your report and reply within 14 days. Most issues are resolved quickly and directly.
Alternative dispute resolution (ADR)
If you are a consumer and we have not been able to resolve the dispute, you can turn to a body for alternative resolution of consumer disputes. In Bulgaria these are the General Conciliation Committees at the Commission for Consumer Protection:
- Commission for Consumer Protection – 4A Slaveykov Square, Sofia 1000;
- website: kzp.bg;
- phone: 0700 111 22.
A list of approved ADR bodies is maintained on the Commission’s website.
Online dispute resolution (ODR)
The European Online Dispute Resolution (ODR) platform was closed on 20 July 2025 by Regulation (EU) 2024/3228. Consumers in the EU can use the national ADR bodies listed above and obtain help with cross-border disputes from the European Consumer Centre in Bulgaria – ecc.kzp.bg – or the European Consumer Centre in their own country.
Court proceedings
Using an out-of-court procedure does not limit your right to go to the competent court.