1. Information about the provider
These Terms and Conditions govern the relationship between LOD Corporation Ltd., company ID (EIK) 204881820, with registered office and address 67 Georgi Benkovski St., Pazardzhik, Bulgaria (hereinafter “the Provider” or “LOD”), and the users of the website lod.bg and of the Provider’s services (hereinafter “the User” or “the Client”).
Contact details: email info@lod.bg, phone +359 897 414 350.
Supervisory authorities in the Republic of Bulgaria:
- Commission for Personal Data Protection – 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, www.cpdp.bg;
- Commission for Consumer Protection – 4A Slaveykov Square, Sofia 1000, kzp.bg, tel. 0700 111 22.
2. Subject
2.1. The website provides information about the Provider’s activities and services and the possibility to send enquiries.
2.2. Specific services (software development, website building, hosting, support, system integration, video surveillance, consulting and other services) are provided on the basis of an individual quote and/or contract between the Provider and the Client. In case of conflict between the individual contract and these Terms and Conditions, the individual contract prevails.
2.3. The information about services on the website is for information purposes only and does not constitute an offer within the meaning of the Bulgarian Obligations and Contracts Act, unless expressly stated otherwise.
3. Use of the website
3.1. The User undertakes to use the website in good faith, in accordance with the law and these terms.
3.2. The following are prohibited: attempts at unauthorised access to the Provider’s systems; automated extraction of content on a scale that burdens the website; sending malicious code, spam or false information through the forms.
3.3. Access to the administrative areas of the website and to client systems is permitted only to authorised persons.
4. Enquiries and quotes
4.1. Sending an enquiry through the contact form does not create obligations for the parties. The Provider replies to enquiries within a reasonable time, as a rule within one business day.
4.2. The Provider’s quotes contain a description of the service, the price, the deadlines and the payment terms, and are valid for the period stated in them.
5. Prices and payment
5.1. Service prices are set in individual quotes and contracts. Unless stated otherwise, prices exclude VAT.
5.2. Payments are made by bank transfer against an issued invoice, unless agreed otherwise.
5.3. For subscription services (hosting, support, etc.) payment is made in advance for the relevant period. In case of non-payment, the Provider may suspend the service after prior notice.
6. Rights and obligations of the Client
6.1. The Client is entitled to receive the services in the agreed scope, quality and time.
6.2. The Client undertakes to provide the necessary information, materials and access in good time and to pay the amounts due.
6.3. The Client is responsible for the content it publishes or stores through the Provider’s services, including compliance with copyright and the protection of third parties’ personal data.
7. Rights and obligations of the Provider
7.1. The Provider undertakes to deliver the services professionally, with due care and in accordance with what has been agreed.
7.2. The Provider may temporarily suspend a service when maintenance is necessary, when the security of the systems is threatened or when the Client is in breach, and shall notify the Client at the earliest opportunity.
8. Intellectual property
8.1. The content of this website – texts, design, logos, graphics and program code – is owned by the Provider or used with permission and is protected by copyright law. Copying and distribution without written consent is prohibited.
8.2. The rights to software and other results created to order are governed by the individual contract. As a rule, after full payment, the rights to the source code of custom developments are transferred to the Client.
9. Liability
9.1. The Provider is not liable for damage caused by force majeure, actions of third parties (including cyber attacks despite reasonable measures taken), interruptions of communication networks beyond its control or improper use by the Client.
9.2. The Provider’s liability under service contracts is governed by the relevant contract and SLA.
9.3. The website may contain links to third-party websites. The Provider is not responsible for their content.
10. Consumer rights
10.1. Where the Client is a consumer within the meaning of the Bulgarian Consumer Protection Act and the contract is concluded at a distance, the consumer has the right to withdraw from the contract within 14 days without giving a reason, under the conditions and exceptions of Article 50 et seq. of that Act. If the consumer has expressly requested that the service begin before the withdrawal period expires, upon withdrawal they owe an amount proportionate to the services already provided, and once the service has been fully performed, the right of withdrawal is lost.
10.2. Information on dispute resolution is published on the page Dispute resolution (ODR/ADR).
11. Personal data
The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act. Detailed information is published in the Privacy Policy and the Cookie Policy.
12. Amendments and governing law
12.1. The Provider may amend these Terms and Conditions by publishing the new version on the website. Amendments do not affect contracts already concluded unless the parties agree otherwise.
12.2. Matters not covered here are governed by the laws of the Republic of Bulgaria. Disputes are settled by mutual agreement and, failing that, by the competent Bulgarian court.